Privacy & Policy
In order to operate the Site in an efficient and effective manner and provide users with information on astrology services & products that may be of interest to them, JyotishUrja.com may collect personal information, including contact information (such as an email address), from its users. In addition, this information allows us to provide users with relevant astrological details. We also automatically track certain information based upon your behavior on the Site and use this information to do internal research on our users’ demographics, interests, and behavior to better understand, protect and serve users in general.
We do not sell our users’ personal information to anyone for any reason if the user has indicated a desire for us to keep the information private. When placing an order for an astrology service, our users decide for themselves how much contact information they wish to display
JyotishUrja.com may also disclose specific user information when we determine that such disclosure is necessary to comply with the law, to cooperate with or seek assistance from law enforcement or to protect the interests or safety of JyotishUrja.com or other users of the Site. In addition, personal information we have collected may be passed on to a third party in the event of a transfer of ownership or assets or a bankruptcy of JyotishUrja.com
Credit card security
JyotishUrja.com employs encryption for secure credit card transactions. At JyotishUrja.com, we use 128-bit SSL encryption, the highest level of SSL encryption currently available to consumers. This ensures the safety and security of your credit card transactions. SSL (“Secure Sockets Layer”) basically means that our server and your browser create and agree on an encryption key that will be used only for that particular session. Once established, this key encrypts all communication between our server and your browser.
Cookies and similar technologies
We use various technologies to collect and store information when the user browses the website or app, and this may include using cookies or similar technologies to identify their browser or device and also for marketing purposes. Our product Talk to Astrologer keeps track of the user’s session to retain their information for multiple days without getting logged out.
How we use the information which we collect
We use the information we collect for: research and development, marketing, product analysis and also to ensure the best user experience. We also use this information to offer users tailored Astrology content – like giving them relevant Horoscopes, Astrology content, Astrologers to Talk, Vastu and Spirituality domain results.
We may use the name user provides in their JyotishUrja Profile across all of the services we offer that require a jyotishUrja Account. In addition, we may replace multiple names associated with the user’s JyotishUrja Account so that they are represented consistently across all our services. Other users of Astrologers cannot view or have a name, email, photo or other information that has already been claimed by a user.
We use information collected from cookies and other technologies, like IP Address and Location to localize the overall quality of our services. We use the current Location of the user in Talk to Astrologer services to display our pricing in their preferred currency. For example, by saving the user’s current location or country preferences, we’ll be able to have shown their preferred payment gateway.
Refunds cannot be issued on the order of any reports under any circumstances, once it reaches the “processing” (Allocated to astrologer) stage. Customers are requested to order carefully and with full consideration. If you wish to cancel an order, please email the customer care team at firstname.lastname@example.org within 24 hour from making the payment. The timelines displayed on the site are approximate. We try to adhere to them to a very large extent. However, as these reports are individual and manually generated by our astrologers, some delays are possible. We will try on the best case to deliver as soon as possible. Delays will not be considered as biases for refunds.
All refunds will be made after deducting the transaction charges levied by the bank and/or the payment gateway, the cost of shipping or courier charges (back and forth), customs duty and / or any other charges that may have been borne by JyotishUrja.com in processing and / or delivering the service, as applicable. Multiple payments against the same order will be refunded in full (without deducting transaction charges on the duplicate payments), after retaining the cost of a singular order.
You can not post, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior written consent of the owner of such proprietary rights. Without limiting the foregoing, if you believe that your work has been copied and posted on the Site through the JyotishUrja.com Service in a way that constitutes copyright infringement, please provide our Copyright Agent with the following information: an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; a description of the copyrighted work that you claim has been infringed; a description of where the material that you claim is infringing is located on the Site; your address, telephone number, and email address; a written statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and where applicable a copy of the registration certificate proving registration of copyright or any other applicable intellectual property right; a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf. jyotishurja.com’s Copyright Agent for Notice of claims of copyright infringement can be reached by writing to the NEW DELHI address located under the Help/Contact section on the site.
Any claim in relation to this agreement or in connection therewith shall be filed with an opposite party within 24 months from the date when the claim first could be filed.
If there is any dispute about or involving the Site and/or the Service, by using the services you further agree that the disputed matter will be governed by the laws of India. You agree to the exclusive jurisdiction of the courts of NEW DELHI, India.
You agree to indemnify and hold JyotishUrja.com, its subsidiaries, directors, affiliates, officers, agents, and other partners and employees, harmless from any loss, liability, claim, or demand, including reasonable attorney’s fees, made by any third party due to or arising out of your use of the Service in violation of this Agreement and/or arising from a breach of any of the terms of this Agreement and/or any breach of your representations and warranties set forth above.